Our New Route, Through the Critics’ Eyes.

Date: November 21st, 2008
Author: Dale Moss

October 15, 1:20pm at Schiphol Airport, Amsterdam marked a tremendous day for us—our first commercial take off from the Netherlands. The flight was an unmitigated success, but you’d expect to hear that coming from me.

For good measure, we invited a few journalists and bloggers aboard our first NYC-AMS flight to give us a good, hard look. And they weren’t your ordinary pressmen, these guys are most-seasoned of travelers—tough, no-nonsense critics that aren’t easily impressed. Those are the kinds of folks we wanted kicking the tires.

Will Allen from Raleigh, North Carolina writes, “I think OpenSkies has broken the code on what international business class travelers want and need between the USA and Europe, and they offer it at a price that will satisfy even the strictest and stingiest corporate travel departments.”

And Joe Brancatelli writes, “The creature comforts of the OpenSkies PREM+ cabin are the latest and best-articulated developments in the nearly 20-year evolution of a fourth and entirely new class of international airline service.”

We’ve been hard at work putting together the best value flying. The seats, the meals, the entertainment system, the service and the small details in between—are all adding up to much larger experience.

But it’s not all strawberry shortcake. David Rowell enjoyed his flight and had some good things to say about the PREM+ cabin: “A business class experience for much less than a business class price.” He did note a few points about the service that we’ll focus our energies on improving. We are certainly grateful for David and critics like him for pointing out the small details that may get lost or forgotten. That’s an important way we’ll continue to get better.

Service, comfort, and legroom at a great price—if you can think of a better value, let me know. And the good news is that we’re always improving. So if you have something to say about our airline, service, seats, pillows, any detail will do—please say it! This airline was made for you. Our job is to keep you loving it.

Dale