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(photo courtesy of Pat89339 @ FlyerTalk.com)
It’s been said that our cabins and seats rival—if not surpass—the best in the industry. The quality and value of PREM+ has been blogged about and written about in the New York Times. Many people have commented on the fantastic food, the plush seats, and the roominess of the cabin.
But all this means little if the service isn’t equally stellar. Our crew makes the difference. I can’t say that enough. Without good service, a seat isn’t as comfortable, a meal isn’t as memorable, and a flight becomes just another flight.
Not only is our crew knowledgeable and attentive, but they’re passionate about creating the best experience possible. Have you heard of a cabin crew being trained by expert chefs so they can ensure your meal is properly served? Ours have done just that. And being that our meal service is a la carte, you can get your meal the way you want it—and you get it served on china with a linen tablecloth!
Another aspect that differentiates them is their teamwork. From start to finish, the crew works together to ensure the comfort, safety, and wellbeing of everyone on board. You’ll never experience a “That’s not my job” attitude.
A great example of their unique style of service and dedication in action came to me from our Cabin Services Manager. She told me she’d received many suggestions from the crew themselves on how to improve the overall OpenSkies experience. She stated that “many of the suggestions involved much more work for the crew. It really demonstrated to me just how customer-focused the crew is. They came up with the ideas themselves—ideas that will have a big impact on their workload!”
As you can see, our crew is tireless in its pursuit to provide you with the best possible experience. They bring you personalised service and attention like no other airline—and bring it to you every time you fly.
Let me know about some of the OpenSkies inflight experiences that made an impression on you. I’d love to hear them.
Dale
July 8th, 2008 at 9:44 pm
Excellent post. After having the opportunity to experience two different OpenSkies crews (including the flight attendant pictured above), I must agree. They all seemed very passionate about what they do, from the FA we had that was flying her first ever flight to a veteran that is retired from the Concorde.
The service was polished, friendly, and sincere, and I can only hope that OpenSkies can continue to hire and train crews in a similar fashion.
Keep up the great work.
July 9th, 2008 at 9:47 pm
PLEASE PLEASE PLEASE tell us when you will start flying from Brussels?!?!?
July 10th, 2008 at 11:55 am
Why do you offer better fares to people travelling from US? Why can’t Europeans benefit from your special deals? It seems a bit unfair no?
July 16th, 2008 at 3:27 pm
Finally! an airline that understands that it IS about the customer.
Thank you for introducing a refreshing approach to the inflight experience. I know there are people in the airline industry reading your blog and scratching their head wondering what you are talking about.
You are hiring and training the best in the industry. The crew members who understand that they are onboard to exceed the passengers expectations and to represent the airline in the highest standards.
Congratulations, the future is bright for Openskies!
July 30th, 2008 at 5:07 pm
I just flew in Biz to and from ORY. It was more like being in a private jet, and the food more BA First Class than business class – all beautifully served. The crews were excellent – the right balance of efficiency and service. The Prem+ seats look terrific too, so plan to give that a go next time. For a new airline, weeks into service – bravo to all. Finally a oneworld choice non-stop to Paris (AA doesn’t apply as no miles or tier points transatlantic).