LOVE EVERYTHING OR PAY NOTHING

Date: September 9th, 2010
Author: Dale Moss

Back in the swing of things and we have an exciting new venture just introduced to the market. Even during the height of the financial crisis I have always said our biggest opponent has been the lack of awareness, but once customers find out about us and fly us, they are invariably pleased.

Earlier this summer we conducted significant market research and found out that 96.85% of our customers (over 4,250 responded) would recommend OpenSkies to others. I almost didn’t believe it and asked the team to go back and check the results again. Same astounding results! I have been around this industry a while and not very often have I seen a number like that. We are both proud and humble, but most of all grateful to our customers, thank you! 

From this, we decided it’s ‘go time’ to create an offer that mirrors the image of our company: innovative, exclusive and charting new courses for the industry. We proudly and confidently stand behind our new money back, Satisfaction Guarantee. An unprecedented offer in the aviation industry this distinct and bold is just what we need to stir some buzz and grow our community of passengers. I am hoping that many of you will help out as we enter the fall season, so please spread the good word.

Anyone who’s flown us knows that a personalized and unique experience while also offering the best value for money in business class is what we’re all about. OpenSkies is out to be your airline of choice.

Be sure to check out our survey results. I’d also love to hear what you think of our new Satisfaction Guarantee initiative. 

Best,

Dale