Comments on: Flight Attendants make the experience. http://blog.flyopenskies.com/flight-attendants-make-the-experience/ OpenSkies Blog by Dale Moss Tue, 07 Sep 2010 10:49:20 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Gordon http://blog.flyopenskies.com/flight-attendants-make-the-experience/comment-page-1/#comment-426 Gordon Sat, 22 Mar 2008 21:38:52 +0000 http://blog.flyopenskies.com/flight-attendants-make-the-experience/#comment-426 Hi Dale, It's not just flight attendants that make the experience. It's everyone that touches the customer, from call centre to check-in then through the gate and on-board. Think about when you were last given really good service, I would challenge you to be really honest with yourself. Great service is rare in any industry, and airlines provide no exception. It's one thing to look great in sharp designer uniforms (I am sure the staff will), smile at the right time and do things efficiently but beyond that, service needs to be ingrained in the culture of the business and those charged with immense responsibility of delivering it on the front line. For good service to really work, it needs to feel genuine, with warmth and above all a personality rather than just the fake fixed smiles on the bar and food drill. Deliver the service quickly, efficiently and with a personal touch, take people's cultural needs into account without stereotyping. Clear rubbish quickly and make time in the schedule to chat with those passengers that want to, and when the flight attendant asks if everything is OK, do it in a real way. Let everyone leave feeling that they have been taken care of and they will always come back for more. Hi Dale,

It’s not just flight attendants that make the experience. It’s everyone that touches the customer, from call centre to check-in then through the gate and on-board.

Think about when you were last given really good service, I would challenge you to be really honest with yourself. Great service is rare in any industry, and airlines provide no exception.

It’s one thing to look great in sharp designer uniforms (I am sure the staff will), smile at the right time and do things efficiently but beyond that, service needs to be ingrained in the culture of the business and those charged with immense responsibility of delivering it on the front line.

For good service to really work, it needs to feel genuine, with warmth and above all a personality rather than just the fake fixed smiles on the bar and food drill.

Deliver the service quickly, efficiently and with a personal touch, take people’s cultural needs into account without stereotyping.

Clear rubbish quickly and make time in the schedule to chat with those passengers that want to, and when the flight attendant asks if everything is OK, do it in a real way. Let everyone leave feeling that they have been taken care of and they will always come back for more.

]]> By: Karin http://blog.flyopenskies.com/flight-attendants-make-the-experience/comment-page-1/#comment-348 Karin Wed, 27 Feb 2008 21:14:55 +0000 http://blog.flyopenskies.com/flight-attendants-make-the-experience/#comment-348 Is it possible that you will be offering relaxation services in flight such as massage, stretching, guided meditation? I am curious if regular guests would/do enjoy these increasingly popular amenities during their flight? I am also a Licensed Massage Therapist with extensive studies, and applications in relaxation techniques found in yoga,breath,and meditation practices. I am very interested in applying my skills to assist in the reduction of stress that travel imposes on our daily balance. Personally I have not had the opportunity to receive this luxury during flight. I am curious about the quality, and benefits of an in flight massage from any one who has had the opportunity of this experience. Namaste Karin Koepcke Is it possible that you will be offering relaxation services in flight such as massage, stretching, guided meditation? I am curious if regular guests would/do enjoy these increasingly popular amenities during their flight?

I am also a Licensed Massage Therapist with extensive studies, and applications in relaxation techniques found in yoga,breath,and meditation practices. I am very interested in applying my skills to assist in the reduction of stress that travel imposes on our daily balance.

Personally I have not had the opportunity to receive this luxury during flight. I am curious about the quality, and benefits of an in flight massage from any one who has had the opportunity of this experience.

Namaste

Karin Koepcke

]]> By: George Triantafillou http://blog.flyopenskies.com/flight-attendants-make-the-experience/comment-page-1/#comment-338 George Triantafillou Sun, 24 Feb 2008 21:31:12 +0000 http://blog.flyopenskies.com/flight-attendants-make-the-experience/#comment-338 Why have Cabin Crew, Stewardesses and Air Hostesses been suddenly rebranded as 'Flight Attendants'? It seems like OpenSkies is looking to replicate US airlines, including the use of terms (which are contrary to those used by BA in the UK). Why even differentiate your crews so significantly from those with BA? I would expect a similar level of service as received on flights ex-UK, which would probably be best achieved by maintaining similar standards as those on BA mainline. Why have Cabin Crew, Stewardesses and Air Hostesses been suddenly rebranded as ‘Flight Attendants’? It seems like OpenSkies is looking to replicate US airlines, including the use of terms (which are contrary to those used by BA in the UK).

Why even differentiate your crews so significantly from those with BA? I would expect a similar level of service as received on flights ex-UK, which would probably be best achieved by maintaining similar standards as those on BA mainline.

]]> By: Reddy http://blog.flyopenskies.com/flight-attendants-make-the-experience/comment-page-1/#comment-334 Reddy Sat, 23 Feb 2008 16:06:29 +0000 http://blog.flyopenskies.com/flight-attendants-make-the-experience/#comment-334 If you've ever flown Continental, Eos, or the now defunct MAXjet; then you'd already know that GREAT service can exist from U.S. cabin crews. The majority of the U.S. legacy carriers don't put cabin crews high on the list of priority, and are only pleased to recruit the most mundane and unresponsive, keeping inline with their "get them on, and get them off" mentality. Openskies is fortunate to come at a time when the "best of the best" as far as professional cabin crew is concerned are aching for more opportunities to give only the best and most professional service to the traveling public. These eager to please flight attendants are overwhelmingly interested in Openskies, and O/S will have the benefit of selecting only the cream of the crop. For the naysayers, I personally say they will be proven wrong, to their own delight! If you’ve ever flown Continental, Eos, or the now defunct MAXjet; then you’d already know that GREAT service can exist from U.S. cabin crews.

The majority of the U.S. legacy carriers don’t put cabin crews high on the list of priority, and are only pleased to recruit the most mundane and unresponsive, keeping inline with their “get them on, and get them off” mentality.

Openskies is fortunate to come at a time when the “best of the best” as far as professional cabin crew is concerned are aching for more opportunities to give only the best and most professional service to the traveling public. These eager to please flight attendants are overwhelmingly interested in Openskies, and O/S will have the benefit of selecting only the cream of the crop.

For the naysayers, I personally say they will be proven wrong, to their own delight!

]]> By: Allison http://blog.flyopenskies.com/flight-attendants-make-the-experience/comment-page-1/#comment-318 Allison Wed, 20 Feb 2008 23:54:35 +0000 http://blog.flyopenskies.com/flight-attendants-make-the-experience/#comment-318 As a naturalized American citizen, I am very disappointed to see that some bloggers do not appreciate that Americans can be capable & professional cabin crew as their British counterparts. Can it be because we as "men" (I mean all men/women/children) tend to disrespect our own, give more credit to a forgein accent and allow more leeway to anyone from a different culture from ours. I say let open skies do their job and you do yours and be nice to people everywhere irregardless of colour, creed, religion or nationality. As a naturalized American citizen, I am very disappointed to see that some bloggers do not appreciate that Americans can be capable & professional cabin crew as their British counterparts. Can it be because we as “men” (I mean all men/women/children) tend to disrespect our own, give more credit to a forgein accent and allow more leeway to anyone from a different culture from ours.
I say let open skies do their job and you do yours and be nice to people everywhere irregardless of colour, creed, religion or nationality.

]]> By: Daniel http://blog.flyopenskies.com/flight-attendants-make-the-experience/comment-page-1/#comment-253 Daniel Fri, 01 Feb 2008 17:41:19 +0000 http://blog.flyopenskies.com/flight-attendants-make-the-experience/#comment-253 I am very excited about Open SkiesBA flying from New York connecting European Cities and I am interested in a cabin crew position but not sure I can relocate from Denver to NewYork, there is a great expense differance. I think this airline will add great CLASS to the industry here which is in great need of some changes. I hope OSKIES considers Denver Colorado as a future destination. I am very excited about Open SkiesBA flying from New York connecting European Cities and I am interested in a cabin crew position but not sure I can relocate from Denver to NewYork, there is a great expense differance. I think this airline will add great CLASS to the industry here which is in great need of some changes. I hope OSKIES considers Denver Colorado as a future destination.

]]> By: lee rushton http://blog.flyopenskies.com/flight-attendants-make-the-experience/comment-page-1/#comment-250 lee rushton Thu, 31 Jan 2008 19:14:28 +0000 http://blog.flyopenskies.com/flight-attendants-make-the-experience/#comment-250 hi there im a uk resedent and was wondering if there was any plans for a uk base ? hi there im a uk resedent and was wondering if there was any plans for a uk base ?

]]> By: Brian http://blog.flyopenskies.com/flight-attendants-make-the-experience/comment-page-1/#comment-248 Brian Wed, 30 Jan 2008 19:34:17 +0000 http://blog.flyopenskies.com/flight-attendants-make-the-experience/#comment-248 When is the first flight planned to take off? When is the first flight planned to take off?

]]> By: Kempton http://blog.flyopenskies.com/flight-attendants-make-the-experience/comment-page-1/#comment-243 Kempton Tue, 29 Jan 2008 07:11:58 +0000 http://blog.flyopenskies.com/flight-attendants-make-the-experience/#comment-243 Hi Dale, I am no big fan of British Airways but I have to say I have been impressed with your blog here and your openness here. Best Wishes, Kempton P.S. It is probably too soon to say this but of the three blog entries so far, "Flight Attendants make the experience" is the one that reads like standard PR materials. Just be passionate and open to learn from your customers, I think your customers will be happy of the results. Hi Dale,

I am no big fan of British Airways but I have to say I have been impressed with your blog here and your openness here.

Best Wishes,
Kempton

P.S. It is probably too soon to say this but of the three blog entries so far, “Flight Attendants make the experience” is the one that reads like standard PR materials.

Just be passionate and open to learn from your customers, I think your customers will be happy of the results.

]]> By: achixanthem http://blog.flyopenskies.com/flight-attendants-make-the-experience/comment-page-1/#comment-242 achixanthem Tue, 29 Jan 2008 03:06:38 +0000 http://blog.flyopenskies.com/flight-attendants-make-the-experience/#comment-242 Yes, I have flown with BA once and there was a huge difference between the European staff and the American staff. I'm American and I'm ashamed of our service! I speak 2 languages so yes, having more than one language as a requirement for flight attendants would be an excellent skill. Yes, I have flown with BA once and there was a huge difference between the European staff and the American staff. I’m American and I’m ashamed of our service! I speak 2 languages so yes, having more than one language as a requirement for flight attendants would be an excellent skill.

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