I want to point out that at OpenSkies there are no extra charges for anything. In fact, as other airlines are cutting back, we are giving our passengers a unique experience as we are offering “more for less”– more amenities, both in-flight and on the ground, more cabin space and better service for a better value. The holiday season is always a busy time for airlines and unfortunately many of our competitors use this opportunity to take advantage of their customers to help their bottom line.

We value our customers very much and appreciate all you’ve done to help us continue to expand our airline and provide unparalleled service year-round.
So while you’re taking to the skies this next month to visit your family, friends and loved ones, rest assured that you can expect the same experience that we deliver 365 days a year with no hidden charges or “holiday taxes.” After all, who doesn’t need a little extra cash in their pockets this time of the year?

Happy Holidays!

Dale

If in the next few weeks you’re travelling with us take note of the terrific wines we have on board. We take great care to find the best products in the market and bring them to you. So pick your favorite and raise a glass to whatever it is to be thankful for and enjoy the moment. And remember that we’re happy to have you aboard.

Back in the swing of things and we have an exciting new venture just introduced to the market. Even during the height of the financial crisis I have always said our biggest opponent has been the lack of awareness, but once customers find out about us and fly us, they are invariably pleased.

Earlier this summer we conducted significant market research and found out that 96.85% of our customers (over 4,250 responded) would recommend OpenSkies to others. I almost didn’t believe it and asked the team to go back and check the results again. Same astounding results! I have been around this industry a while and not very often have I seen a number like that. We are both proud and humble, but most of all grateful to our customers, thank you! 

From this, we decided it’s ‘go time’ to create an offer that mirrors the image of our company: innovative, exclusive and charting new courses for the industry. We proudly and confidently stand behind our new money back, Satisfaction Guarantee. An unprecedented offer in the aviation industry this distinct and bold is just what we need to stir some buzz and grow our community of passengers. I am hoping that many of you will help out as we enter the fall season, so please spread the good word.

Anyone who’s flown us knows that a personalized and unique experience while also offering the best value for money in business class is what we’re all about. OpenSkies is out to be your airline of choice.

Be sure to check out our survey results. I’d also love to hear what you think of our new Satisfaction Guarantee initiative. 

Best,

Dale viagra

Hi everyone, just checking in before a short family vacation next week. Hey, is it me or has this summer gone by quickly? Perhaps this is a function of keeping busy. I can promise that everyone in the company has been doing their best to deliver the promise for our customers.

This year got off to a challenging start with a few bumps along the way, as is normal in commercial aviation – but overall we have had a fine summer. Our business class load factors have been excellent with the New York – Paris route at 85% and Washington – Paris at 60%, both around target. Forward bookings for both cities are solid for the next two months as well. We have come a long way from last year and we are pleased with that, but there is still a long way to go.

Even during the height of the financial crisis, I have always said our biggest opponent has been the lack of customer awareness. But once customers find out about us, they are invariably pleased. I have been around a while and with load factors like these, I am both proud and humble but most of all grateful to our customers, thank you! 

We must keep up the momentum. So seeing that, I am hoping that many of you will help out as we enter the fall season. Pass the good word along about OpenSkies being the best value for money in business class. Especially, for our Washington service. It’s our baby and we can always use a little help as we start up a new city.

We have some exciting things coming up this fall so stay tuned in for more after Labor Day.

Best,

Dale

Hope all of you are enjoying your summers so far. It’s been quite busy for us, and that’s a good thing. Reading your recent posts to my blog and our Facebook fan page , there are a few questions surfacing about our next possible route as well as our lounges and I’d like to address them.

I am proud to say our current routes Paris –New York, Paris – DC are performing really well. I’ve seen questions from Sean and Charles who are curious as well as Marie and Jerome who are asking for a West Coast option.  The good news is we have sensible plans to expand and are giving our new route serious consideration. It’s a complicated process, a lot of work goes into making this decision; available slots, scheduling, market logistics and receptivity and ground handling to name a few. Important to note our current fleet of Boeing 757s has a flight range that limits us to only be active in Western Europe/East Coast US. Therefore, our planning always considers this factor. So while the West Coast is very interesting to us, we are very happy with our current aircraft performance and we’re not quite ready for that yet. Stay tuned. We’re hoping to make a decision on our new route before the end of the year.

Another hot topic that comes up is about our lounges. Recently Bill and John among others have been raising concerns. The Newark lounge in particular seems sub-par when compared with business class lounge expectations. I know this is a sensitive subject so let me be honest. We do our very best to put our investment where the customer will get the most value and still strive to offer this at a low cost.  That said, I understand there’s room for improvement and your feedback is a matter we take quite seriously.  I can tell you there’s a joint project currently underway with British Airways  that will improve the EWR lounge experience. It will take some time though, perhaps a year – but will be well worth the wait. We already share the lounge at IAD with BA and it’s terrific. We know Orly needs some work too and are currently engaged with the Aeroport de Paris with to discuss a better facility.

Lastly, Christophe wanted to know whether we could consider a flight schedule that leaves Paris later in the day to allow for a more efficient working day. I am with Christophe here, although previous experience with later departure times from Paris have been less successful, I think perhaps it’s time for us to review this again.

I love to respond to your important questions, so keep them coming.

Best,

Dale

Back again. A few of you have been asking, so I thought it’d be worth sharing what our Marketing Department has been up to lately. Now, I am a strong believer in the power of marketing, but being a small company means we have to be smart about how we invest, and do so, in a targeted manner.

Our mission is to set ourselves apart from the competition and engage our customers with a sophisticated wit that rewards intellect. We call our new Marketing campaign ‘Foosion’ which uses a series of Venn diagrams, (like the one you see above) to demonstrate the new OpenSkies relationship that is created as a result of conjoining two entities. Like business class travel and attractive prices, when you join them together, your result is OpenSkies.

We also aim to build our community and invite our fans to tell us what they think makes OpenSkies so unique. Why not take a hand at playing our Foosion Game on our Facebook fan page where you can create your own Foosion for a chance to win a round-trip on OpenSkies? And, be sure to tell your friends… they can vote for you or create their own. Happy 4th of July weekend all!

Best,

Dale

To our 155,000+ passengers we’ve flown, I want to extend my personal heartfelt gratitude for your active support and encouragement. Recent market research has told us 97% of you would recommend OpenSkies to your friends and family. This is incredibly rewarding to hear.

To my teammates, my deepest respect for your never ending commitment to the company, what we can become and never giving up believing.

Lastly to my family, thanks for putting up with my crazy travel and time away. Without their love, I would be nowhere.

Our mission is not to just survive, but to continue offering a superior product at a better price and keep customers coming back for more. Looking forward to another successful year ahead!

Best,

Dale